Mercure Dubai Barsha Heights Hotel Suites

Staff was not sevice orientated. Need to learn how to treat the client. Nickle and dime. Did not follow up on requests for service.

right next to metro station

advance payment no bar, no breakfast no daily replacement of soap and shampoo unfriendly reception

The service is really slow but I believe that it is a hotel apartments

Location

Poor service from staff. Room not clean Too long wait to check in Too long for room service Housekeeping is not well elevators are very slow Low quality furniture Used towel at the toilet difficult to get a taxi

Nice location ..

Noise ... Not clean .. Room servise its bad .. No internet ..

The bed was comfy

I didn't like that the room and the whole floor smelled smoky I also didn't like that the bin hadn't been cleaned and was full The lights didn't work in the bedroom and even though I called, nobody came to fix them

1. Apartment was nice. 2. Staff was courteous.

1. Room Service not available for short term residents 2. Breakfast not value for money 3. The interior on 39th Floor is a bit dark and dingy and the carpet in the corridor is worn out. 4. Visitor Parking not enough

good environment and design with great facilities for pool, gym and spa. Just by metro station and easily accessible

too costly, no sports bar and no English based commentary sports on television but all Arabic. No tv viewing of top soccer games despite the huge cost of the hotel

location is good, right outside the Media City Metro Station, I will only recommend the hotel for its perfect location and almost clean housekeeping

impolite and inhospitale staff, the breakfast spread was pathetic, even though I stayed for a whole week cudnt eat breakfast even once, same with dinner, I am sure they could do a lot better going the xtra mile but some Managers last self motivation

I like Apartments Design and a bit comfortable.

I did not like the way that the staff delling with customers even their duty manager was unfriendly cooperation. The apartment rate has been detucted from the Visa Card a day before the booking date, and when I requested for early checkin time, they refused to do so. I went there after the time that they gave us at 14:00 hrs and still the apartment was not ready yet. I have been waiting in the lobby for more than 45 min and every 15 min I checked with their duty manager and he excuse me with a delay of 15 min more.

the location is near for my desired places

the cleanness of the rooms

it was pleasent staying their

nothing

Very comfortable king size beds in main bedroom. Clean linen.

Response to requests took a long time. Extra beds requested were not supplied on arrival. Eventually after 3 days we received 1 bed despite requesting 2 beds in both apartments. No follow up was received from the hotel staff regarding the 2nd bed.

Room size, gym, location

Poor service from staff. Room not clean Too long wait to check in Too long for room service

- Specious hotel - good price

- elevators are very slow - housekeeping are not cleaning good